SVC-19A : Apple Service Fundamentals Exam

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SVC-19A
Apple Service Fundamentals Exam
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Question: 58
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
1. Turn off iPhone Cellular Calls in iCloud preferences.
2. Turn off iPhone Cellular Calls in System Preferences.
3. Turn off iPhone Cellular Calls in FaceTime preferences.
4. Turn off iPhone Cellular Calls in Messages preferences.
Answer: C
Reference: https://discussions.apple.com /thread/6836476
Question: 59
Which of the follow ing is an ESD precaution that must be taken when working w ith Apple devices?
1. U se polyester foam mats to ground the w orkbench.
2. Do not place internal components on metal surfaces.
3. Pick up circuit boards using their connectors.
4. When handling internal components, wear synthetic materials.
Answer: B
Reference: http://www.peachpit.com /articles/article.aspx?p=760956
Question: 60
April states she w ould like to use the cellular netw ork from her iPhone to access the Internet for free on her Mac. What true statement can you give April?
1. "Personal Hotspot can come w ith additional charges. You should contact your carrier."
2. "You must enable Personal Hotspot on your iPhone before the feature can work for free."
3. "Personal Hotspot only works on CD MA networks."
4. "Personal Hotspot is a great w ay to access the Internet for free!"
Answer: A
Question: 61
Which of the follow ing are required to setup iTunes backup w ith an iPhone 8? (?hoose tw o.)
1. Encrypted volume on Mac or PC
2. Lightning to USB C able
3. iCloud account
4. C omputer compatible with iTunes
5. iTunes Store account
Answer: CE
Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows
Question: 62
Which equipment is used to check if an AC pow er outlet is properly grounded?
1. A conductive w orkbench mat
2. A ground polarity tester
3. A grounding cord w ith alligator clips
4. A nylon probe tool (black stick)
Answer: C
Question: 63
After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi. Which of the follow ing criteria must be met before these daily backups can be made automatically?
1. iTunes is open on the host computer.
2. The iOS device is plugged into the host computer via USB.
3. The iOS device is in A irplane Mode.
4. The iOS device is connected to a power source.
Answer: D
Reference: https://support.apple.com/en-us/HT203977
Question: 64
Which of the follow ing features of iOS require an Apple ID to use?
1. Maps
2. Game Center
3. Siri
4. Split View
Answer: B
Reference: https://support.apple.com/en-us/HT202659
Question: 65
Which of the follow ing is a valid ESD safety precaution?
1. Y ou should place ESD-sensitive circuits on top of metal w ork surfaces.
2. Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.
3. D o not wear polyester clothing while working on ESD sensitive components.
4. A lways handle logic board by grasping the heat sinks.
Answer: C
Reference: http://www.peachpit.com /articles/article.aspx?p=759704
Question: 66
A computer service technician says, "I don’t use ESD precautions and have never had a problem." Which of the follow ing is the correct response to this statement?
1. ESD damage may not appear immediately.
2. ESD happens only to inexperienced technicians.
3. ESD only occurs in very rare circumstances.
4. ESD damage is really not as bad as everyone thinks.
Answer: C
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question: 67
Which of the follow ing statements are correct w hen considering the effects of ESD damage on a given product? (Choose two.)
1. ESD damage might immediately affect the equipment.
2. ESD damage presents itself within an hour of discharge.
3. ESD damage invariably prevents equipment from powering on.
4. N ot all internal assemblies w ith circuit boards are ESD sensitive.
5. ESD damage might only show itself as an intermittent failure at a later time.
Answer: AD
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question: 68
Examine the image.
Which feature in macOS is opened by clicking on this dock icon?
1. System Preferences
2. Launchpad
3. Finder
4. Spotlight
Answer: B
Reference: https://support.apple.com/en-us/HT202635
Question: 69
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
1. A ny components
2. The heat sinks
3. The connectors
4. The edges of the logic board
Answer: D
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Question: 70
DRAG DROP has an A pple Watch and recently purchased an iPhone XR. He would like to use the Apple watch and the data on the old iPhone with the iPhone X R. Place the following steps in the correct order to accomplish his goal. Use the arrow buttons to move the steps from the column on the left to the area on the right and arrange the order.
Select and Place:
Answer:

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