SDM-2002001040 : SDM Certification - CARE (SDM_2002001040) Exam

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SDM-2002001040
SDM Certification - CARE (SDM_2002001040)
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QUESTION: 114
In order to report cost of poor quality, it is needed to:
1. make internal cost transfer invoices to product lines.
2. forecast cost of poor quality in NELLE.
3. record the working time on the cost of poor quality SvO on projects in WTR.
4. have a cost of poor quality budget approved in advance.
Answer: C
QUESTION: 115
What are the four pillars of Care?
1. Customer Relationship, Care Business Management, Operational Management, Financial Management.
2. Customer Relationship, SWS Management, Operational Management, Financial Management.
3. Operational Management, SWS Management, HWS Management, Financial Management.
4. Operational Management, Business Management, Financial Management, HWS Management.
Answer: A
QUESTION: 116
A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?
1. Care Agreement.
2. Warranty Standard contract.
3. Warranty Extended contract.
4. 1st Warranty Standard and Warranty Extended for the next 2 years.
Answer: C
QUESTION: 117
During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?
1. Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN- PRS Report.
2. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
3. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
4. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
Answer: B
QUESTION: 118
A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?
1. CT Logistics.
2. Care 3rd Party Management.
3. CaPM arranges directly with the local supplier.
4. CT Head.
Answer: C
QUESTION: 119
During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?
1. Comment in the report that there have been wrong allocations.
2. Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
3. Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
4. Ask the CT head to support in finding and correcting possible reasons.
Answer: B
QUESTION: 120
Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?
1. Care contract closing in Contract Database.
2. Ensuring with local CLicS Key User that the Customer’s users are removed from CLicS role management.
3. Communication of changes related to customer's HWS services through the HWS organization and collaborators.
4. Identifying related 3rd party vendor support agreements.
Answer: C
QUESTION: 121
Which of the following is not included in the SPC rate?
1. Regional management overhead.
2. Telephone costs.
3. International travel.
4. Training costs.
Answer: C

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