MOFF-EN : Microsoft Operations Framework Foundation Exam

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Microsoft
MOFF-EN
Microsoft Operations Framework Foundation
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QUESTION: 62
Is the Manage layer part of the MOF lifecycle approach?
1. No, only the phases are part of the lifecycle approach.
2. Yes, the Lifecycle is composed of three phases and the manage layer.
Answer: B
QUESTION: 63
What do the goals of the Reliability SMF include?
1. Service maintainability is aligned to the business in a cost-effective manner.
2. Service Continuity is aligned to the business in a cost-effective manner.
Answer: B
QUESTION: 64
Which statement of the IT service lifecycle is not correct?
1. It isolates risk to the Operate phase.
2. It addresses the design and delivery of the IT service.
3. It describes the life of an IT service.
4. It represents planning and optimizing the IT service to align with the business strategy.
Answer: A
QUESTION: 65
How many Management Reviews are defined in the Manage layer?
1. None
2. One
3. Two
4. Three
Answer: B
QUESTION: 66
What is the goal of the Change and Configuration SMF?
1. Ensure that business changes are aligned with organizational direction
2. Decrease time to resolve problems from failed changes
3. Reduction in incidents
4. Create an environment where changes can be made with the least amount of risk and impact to the organization
Answer: D
QUESTION: 67
The service desk is a component of which SMF?
1. Business/IT alignment SMF
2. Customer Service SMF
3. Policy SMF
4. Service Monitoring and Control SMF
Answer: B
QUESTION: 68
Which is a correct statement about the Deliver Phase?
1. It creates an IT strategy to provide value to the business strategy.
2. It is the foundational layer for MOF.
3. It incorporates the best practices of the Microsoft Solutions Framework.
4. It has four SMFs.
QUESTION: 69
One of the SMFs has the following goal: ow to build and maintain an IT organization that is accountable, responsible, flexible, and scalable?One of the SMFs has the following goal: ?ow to build and maintain an IT organization that is accountable, responsible, flexible, and scalable? Which SMF has this goal?
1. The Change and Configuration SMF
2. The GRC SMF
3. The Financial Management SMF
4. The Team SMF
Answer: D
QUESTION: 70
What is a key Team SMF principle?
1. manage with a higher hierarchy
2. separate Plan-Driven and Interrupt-Driven Work
3. put the least expensive resources at the service desk
4. discourage advocacy
Answer: B
QUESTION: 71
What does the focus of the Team SMF in the Plan Phase include?
1. Change evaluated across dimensions
2. General regulatory environment
3. Principles for effective strategic thinking
4. Principles for organizing operations work
QUESTION: 72
Which statement is false about the Operate phase?
1. There are four SMFs in the Operate phase
2. The problem management SMF belongs to the Operate phase
3. Customer Service SMF is in the Operate phase
4. There are two reviews in the Operate phase
Answer: D
QUESTION: 73
What is not a focus of the Change and Configuration SMF in the Operate phase?
1. Base-lining IT environment and configuration
2. Carrying out processes and procedures
3. Dealing with Standard Changes
4. Ensuring Policy compliance
Answer: D

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