CITP : Certified Information Technology Professional (CITP) Exam

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Certified Information Technology Professional (CITP)
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Answer: A
Question: 185
Advantages of outsourcing the service desk include:
1. Quicker implementation time
2. Lower customer satisfaction
3. More comprehensive training
4. None of the above
Answer: A
Question: 186
Knowledge management includes:
1. Documenting how-to-use applications
2. Sharing information on problems and fi xes
3. Making information available to users
4. All of the above
Answer: D
Question: 187
An objective of incident management is to:
1. Minimize the adverse impact of incidents and problems
2. Restore operations as soon as possible
3. Develop a workaround
4. Resolve problems
Answer: B
Question: 188
Problem severity is an important aspect of problem management needed to:
1. Prioritize problem resolution
2. Determine the cost/benefi t of resolving individual problems
3. Identify regulatory compliance issues
4. All of the above
Answer: D
Question: 189
Problem management tools should be part of a common toolset integrated with:
1. Asset management
2. Change management
3. Service desk
4. All of the above
Answer: D
Question: 190
A problem reporting process is needed to:
1. Measure against SLAs
2. Identify the root cause of problems
3. Follow up on action responses
4. All of the above
Answer: A
Question: 191
ISO 17799 covers:
1. Security policy
2. Security organization
3. Asset classifi cation and control
4. All of the above
Answer: D
Question: 192
An information security policy provides all of the following, Except:
1. Guide to decision making about information security
2. High-level statements of security objectives
3. Instructions for implementing security attributes
4. Ways to prevent and respond to threats
Answer: C
Question: 193
According to the CERT, what percent of actual security incidents goes unreported?
1. 20 percent
2. 40 percent
3. 60 percent
4. 80 percent
Answer: D
Question: 194
Information security requires participation and support from which one of the the following groups:
1. Local system administrators
2. Department managers
3. Contractors
4. All of the above
Answer: D
Question: 195
Vulnerability management includes which one of the following process:
1. Inventory of physical assets
2. Change management
3. Virus protection software
4. None of the above
Answer: B
Question: 196
Implementing identity management can result in all of the following benefits, Except:
1. Reduced help desk call volume
2. Consistent security and accountability
3. Improved password selection
4. Improved turnaround time for adding users
Answer: C
Question: 197
Encryption technologies electronically store information in an encoded form that can only be decoded by an authorized individual who has the appropriate decryption technology and a:
1. Private key
2. Public key
3. Authorization to decrypt
4. Ability to decrypt
Answer: C
Question: 198
To be effective, which one of the following groups must support a contingency and disaster recovery plan to off er a business the best chance to survive?
1. Auditors and management
2. Technical personnel and management
3. Management and staff
4. Auditors and security offi cers
Answer: C
Question: 199
To be usable, a disaster recovery plan must be:
1. Written
2. Approved
3. Tested
4. Enforced
Answer: C
Question: 200
Which of the following would not be included in a companywide policy on end-user computing (EUC)?
1. Wireless encryption standards
2. Appropriate documentation
3. Segregation of duties
4. Backup procedures
Answer: A

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