iPass4sure.net

Certification Practice Test | PDF Questions | Actual Questions | Test Engine | Pass4Sure

SD0-401 : Service Desk Foundation Qualification Exam

SDI SD0-401 Questions & Answers

Full Version: 118 Q&A


Latest SD0-401 Exam Questions and Practice Tests 2025 - Killexams.com


SD0-401 Dumps SD0-401 Braindumps

SD0-401 Real Questions SD0-401 Practice Test SD0-401 Actual Questions


SDI


SD0-401


Service Desk Foundation Qualification


https://killexams.com/pass4sure/exam-detail/SD0-401


QUESTION: 110

Which action best illustrates excellent customer service?


  1. Actively listen to customers when they talk to you.

  2. Feel sorry for your customers if they are troubled.

  3. Let customers know your personal accomplishments.

  4. Listen to colleagues when customers talk to you.


Answer: A


QUESTION: 111

What is the best reason for using a standard greeting when answering telephone calls?


  1. Using a standard greeting follows documented procedures.

  2. Using a standard greeting is part of an Incident management process.

  3. Using a standard greeting saves time.

  4. Using a standard greeting sets the expectation for the call.


Answer: D


QUESTION: 112

What is the primary purpose of an operational level agreement?


  1. An OLA addresses topics that are not covered by the SLA.

  2. An OLA contains the operational data used for calls.

  3. An OLA provides access to vendors for support.

  4. An OLA supports the SLA and is between two internal support teams.


Answer: D


QUESTION: 113

What is a best practice when closing an Incident?


  1. Chat with the customer to build a rapport.

  2. Offer to mail the customer a user manual.

  3. Send the customer written confirmation of the Incident closure.

  4. Tell the customer to call again to ask additional questions.

Answer: C


QUESTION: 114

Which is one of the elements of call differentiating?


  1. The customer is always right and should always get their own way.

  2. The customer technical needs must be addressed first and foremost to ensure satisfaction.

  3. Unresolved psychological issues have a negative effect on problem solving.

  4. Your customer may be king, but you are the technical wizard.


Answer: C


QUESTION: 115

What is a best practice for effectively managing your time?


  1. Complete your favourite jobs first.

  2. Set your clock a half an hour ahead.

  3. Work longer hours.

  4. Write down all the tasks you need to accomplish.


Answer: D


QUESTION: 116

What is one of the differences between open and closed questions?


  1. Closed questions are used to receive short responses, and open questions to encourage conversation.

  2. Closed questions seek elaboration, and open questions seek confirmation.

  3. Open questions are scripted, and closed questions are made up on the spot.

  4. There is no difference between open and closed questions.


Answer: A


QUESTION: 117

What is the best reason for using paraphrasing?


  1. Using paraphrasing gives the customer a chance to tell you if you have understood them.

  2. Using paraphrasing increases the customer knowledge of technical terminology.

  3. Use paraphrasing to repeat the customer words back to them.

  4. Use paraphrasing to tell the customer what they should have done.


Answer: A


QUESTION: 118

What is the best description of your role in supporting customers?


  1. Avoid confrontation at all costs.

  2. Deliver consistent, high quality support.

  3. Escalate calls as appropriate.

  4. Minimise talk time.


Answer: B


User: Dan*****

Despite my experience and background in IT, I anticipated the sd0-401 exam to be more straightforward. Without the guidance of killexams.com Questions and Answers guide, I would have failed the exam and wasted time and money. Although I struggled with a few questions, I recognized that it was due to my lack of preparation and attention to detail. I am grateful for passing the sd0-401 exam.
User: Sascha*****

Thanks to Killexams, I passed the sd0-401 exam without any difficulty. I had failed the exam once before, but this time the exam prep material from Killexams helped me a lot. The questions were very similar to the real ones, which made a huge difference. Thank you very much for your assistance.
User: Vitaly*****

Failing the SD0-401 exam shattered my confidence, but thanks to Killexams.com, I scored 87% and passed the exam. The subjects in SD0-401 were difficult for me, and I almost gave up on taking the exam again. But my friend recommended Killexams.com questions and answers, and within four weeks, I was completely ready for the exam.
User: Lilya*****

The answers provided in Killexams.com Questions and Answers were concise and easy to understand, yet had a significant impact. With their help, I was able to pass my SD0-401 exam with a healthy score of 69. I would strongly recommend Killexams.com Questions and Answers for anyone looking to practice for the SD0-401 exam.
User: Laura*****

Thanks to Killexams.com, I was able to understand the difficult themes, such as shipping competence, and answer the questions effectively, scoring 90% marks. Their study material was comprehensive and precisely structured, allowing me to plan my preparation while managing my busy schedule. Booking and purchasing the Killexams.com questions and answers and exam simulator was convenient and easy, and I received it within a week.

Features of iPass4sure SD0-401 Exam

  • Files: PDF / Test Engine
  • Premium Access
  • Online Test Engine
  • Instant download Access
  • Comprehensive Q&A
  • Success Rate
  • Real Questions
  • Updated Regularly
  • Portable Files
  • Unlimited Download
  • 100% Secured
  • Confidentiality: 100%
  • Success Guarantee: 100%
  • Any Hidden Cost: $0.00
  • Auto Recharge: No
  • Updates Intimation: by Email
  • Technical Support: Free
  • PDF Compatibility: Windows, Android, iOS, Linux
  • Test Engine Compatibility: Mac / Windows / Android / iOS / Linux

Premium PDF with 118 Q&A

Get Full Version

All SDI Exams

SDI Exams

Certification and Entry Test Exams

Complete exam list