iPass4sure.net

Certification Practice Test | PDF Questions | Actual Questions | Test Engine | Pass4Sure

ISO20KF : IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 Exam

Exin ISO20KF Questions & Answers

Full Version: 116 Q&A


Latest ISO20KF Exam Questions and Practice Tests 2025 - Killexams.com


ISO20KF Dumps ISO20KF Braindumps ISO20KF Real Questions ISO20KF Practice Test

ISO20KF Actual Questions


Exin


ISO20KF


IT Service Management Foundation Bridge based on ISO/IEC 20000:2018


https://killexams.com/pass4sure/exam-detail/ISO20KF


  1. Incorrect. The IT Framework provides a structure for service management but would not define the service itself.

  2. Incorrect. The OLA would define a support arrangement behind the prime customer service. C. Correct. The Service Catalog or the SLA would define the service for the customer.

D. Incorrect. The Service Report would provide details of service performance not define the service.


QUESTION: 110

What is required to be included in Release Management procedures according to ISO/IEC 20000?


  1. the authorization and implementation of emergency Changes

  2. the investigation and prevention of Security Incidents

  3. the recording of all reported Incidents

  4. the updating and changing of configuration information and Change records


Answer: D


Explanation:

  1. Incorrect. This is part of the Change Management procedures.

  2. Incorrect. This is part of the Information Security Management procedures.

  3. Incorrect. This is part of the Incident Management procedures.

  4. Correct. According to the standard this is a requirement. Release management procedures shall include the updating and changing of configuration information and Change records.


QUESTION: 111

What should planning for new or changed services include?


  1. budgets and staff resources

  2. major non-conformities to all Underpinning Contracts (UCs)

  3. recent Problems and Known Errors in the desktop environment

  4. trends in Capacity growth of the current applications


Answer: A


Explanation:


  1. Correct. When planning new or changed services it should be considered how this affects the budget and workload.

  2. Incorrect. Major non-conformities to all Underpinning Contracts are not relevant to planning for new or changed services.

  3. Incorrect. Recent Problems and Known Errors in the desktop environment have normally no relation to planning for new or changed services.

  4. Incorrect. This indicates the Capacity growth for current applications, it does not need to provide any relevant information for new or changed services.


QUESTION: 112

What is required to be included in proposals for new or changed services according to ISO/IEC20000?


  1. an updated Operational Level Agreement

  2. cost, organizational, technical and commercial impact

  3. the policies, plans and procedures of each process or set of processes

  4. the Service Management plan


Answer: B


Explanation:

  1. Incorrect. This is not relevant.

  2. Correct. This is part of the standard.

  3. Incorrect. Documenting these documents is part of Do, revising is part of Act (in dePDCAmethodology ). This is no part of the proposals for new or changed services.

  4. Incorrect. This plan is much broader than only new or changed services.


QUESTION: 113

What purpose can the ISO/IEC 20000 standard serve?


  1. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

  2. It defines the requirements to be satisfied in a certification audit.

  3. It helps to decide on the requirements that need to be verified within the scope of a supply agreement.

  4. It provides a yardstick for the design of a Total Quality Management System.


Answer: B


Explanation:

  1. Incorrect. The standard requires that service performance is assessed by monitoring and reporting against service level targets. However, it does not define specific KPIs, as these will differ depending upon the situation (organization, services, agreed targets etc).

  2. Correct. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.

  3. Incorrect. The requirements need to be driven by the business needs of the customer, not by the standard. The standard can help to ensure that suppliers are managed towards the provision of quality services.

  4. Incorrect. This is not the purpose of the ISO/IEC 20000 standard. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.


QUESTION: 114

Why is it important for Service Providers to provide documents and records?


  1. It is part of the requirements (evidence) to become ISO/IEC 20000 compliant.

  2. to be able to uniquely identify and record all Configuration Items (CIs) in the ConfigurationManagement Database (CMDB)

  3. to ensure effective planning, operation and control of Service Management

  4. to ensure employeesare aware of the relevance and importance of their work activities


Answer: C


Explanation:

  1. Incorrect. Producing documents should never be a goal solely to become ISO/IEC 20000compliant.

  2. Incorrect. This is part of Configuration Management.

  3. Correct. To manage Service Management, documents and records are needed. As a result, the Service Provider has evidence that it is in control. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.

  4. Incorrect. This is part of competence, awareness and training and is not relevant to documentation.


QUESTION: 115

Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?


  1. a decision taking group


  2. the Change Advisory Board (CAB)

  3. the senior customer representative

  4. the service managers


Answer: A


Explanation:

  1. Correct. The standard states that the Senior Responsible Owner should be supported by a decision taking group with sufficient authority to define policy and to enforce decisions.

  2. Incorrect. The Change Advisory Board is an important group with a specific

    function which is not as wide as the management system.

  3. Incorrect. The senior customer representative may provide input to requirements for the management system but will not be responsible for its delivery.

  4. Incorrect. The service managers will implement the management system that is the

responsibility of the Senior Responsible Owner.


QUESTION: 116

What are the key contents of an IT Service Management System?


  1. a software system for the ticket system

  2. a software system to monitor the key performance indicators (KPIs)

  3. definition of corporate measures to achieve the required level of quality

  4. systematic processes for ticket recording and follow-up only


Answer: C


User: Sarah*****

After failing my first attempt, I turned to Killexams.com’s practice tests, which turned my preparation around. Their guidance package, including questions, answers, and an exam simulator, helped me score high marks on my retake. Thank you to their team for outstanding support.
User: Tetyana*****

Unlike other unreliable online resources, Killexams.com provides accurate and valid questions that are crucial for exam success. My first attempt at the ISO20KF exam failed because I used unverified materials. However, after switching to Killexams.com’s exam simulator, I passed with flying colors. Their resources are truly dependable.
User: Jake*****

It was an easy decision for me to choose Killexams.com practice tests as my exam companion for the iso20kf exam. I was overjoyed to see the questions on the screen, as they were accurate and closely resembled the questions from Killexams.com practice tests. This significant similarity helped me to pass the iso20kf exam with a score of 97% in just 65 minutes.
User: Platon*****

If you are short on time and need help passing the ISO20KF exam, Killexams.com has the easy solutions you need. Their question and answer guide helped me understand the difficult concepts and score well on the exam. Their materials were very helpful and made all the questions seem easy.
User: Nastenka*****

As an IT professional, the iso20kf exam was crucial for me, but I struggled to prepare due to time constraints. However, with Killexams.com’s easy-to-memorize answers, I was able to efficiently prepare for the exam, and the results were surprising. The study guide was like a reference manual, and I was able to complete all the questions before the deadline.

Features of iPass4sure ISO20KF Exam

  • Files: PDF / Test Engine
  • Premium Access
  • Online Test Engine
  • Instant download Access
  • Comprehensive Q&A
  • Success Rate
  • Real Questions
  • Updated Regularly
  • Portable Files
  • Unlimited Download
  • 100% Secured
  • Confidentiality: 100%
  • Success Guarantee: 100%
  • Any Hidden Cost: $0.00
  • Auto Recharge: No
  • Updates Intimation: by Email
  • Technical Support: Free
  • PDF Compatibility: Windows, Android, iOS, Linux
  • Test Engine Compatibility: Mac / Windows / Android / iOS / Linux

Premium PDF with 116 Q&A

Get Full Version

All Exin Exams

Exin Exams

Certification and Entry Test Exams

Complete exam list