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ACA-CHSA : ACA Certified Health Service Administrator Exam
Nursing ACA-CHSA Questions & Answers
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Which of the following actions promotes positive employee relationships?
Providing opportunities for professional development and training.
Implementing strict rules and regulations without flexibility.
Ignoring employee feedback and suggestions.
wer: A
anation: Providing opportunities for professional development and trai ws a commitment to employee growth and helps foster positive employ
onships by enhancing their skills and knowledge.
stion: 2
are negotiation skills important for health service administrators? manipulate employees and patients for personal gain
prioritize financial interests over patient care
exert control and authority within the organization
effectively manage conflicts and reach mutually beneficial agreeme
wer: D
Ans
Expl ning
sho ee
relati Que Why
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Ans
Explanation: Negotiation skills are important for health service administrators because they enable effective management of conflicts and the ability to reach mutually beneficial agreements. Administrators often need to negotiate with employees, patients, vendors, and other stakeholders to resolve disputes, establish contracts, and make decisions that balance the needs and interests of multiple parties. Effective negotiation skills can help foster positive
Question: 3
Standards of practice in healthcare administration:
rences.
ocus solely on financial management and profitability.
imit the scope of responsibility for healthcare administrators.
rovide a framework for ethical decision-making and professional cond wer: D
anation: Standards of practice in healthcare administration provide a ework for ethical decision-making and professional conduct, guiding hcare administrators in their responsibilities and ensuring high-quality al healthcare delivery.
stion: 4
ch of the following marketing practices is considered unethical in the hcare industry?
roviding accurate information about services offered
Are optional guidelines that can be disregarded based on personal prefe F L P uct. Ans Expl fram healt and ethic Whi healt P Conducting market research to understand customer needs Engaging in deceptive advertising Collaborating with other healthcare providers for joint marketing initiatives Answer: C Explanation: Engaging in deceptive advertising is considered unethical in the healthcare industry. Healthcare organizations should provide accurate and truthful information about their services to avoid misleading the public and potential patients. rimary responsibility of a health service administrator? nsuring profitability for the organization aintaining positive employee relationships roviding quality care to patients omplying with billing and accounting practices wer: C anation: According to the Oklahoma Association for Home Care Cod cs, the primary responsibility of a health service administrator is to pro ty care to patients. This includes ensuring that the organization's servi the highest standards of quality and that patient needs are met effecti ording to the Oklahoma Association for Home Care Code of Ethics, w According to the Oklahoma Association for Home Care Code of Ethics, what is the p E M P C Ans Expl e of Ethi vide quali ces meet vely. Acc hat should be the primary focus of healthcare administrators? Maximizing profits for the organization. Ensuring patient safety and well-being. Minimizing employee workload and responsibilities. Prioritizing personal interests over organizational goals. Answer: B Explanation: According to the Oklahoma Association for Home Care Code of Ethics, the primary focus of healthcare administrators should be ensuring patient safety and well-being, emphasizing the importance of patient-centered care. context of billing and accounting practices in healthcare, what is the ose of accurate documentation? inflate the cost of services provided misrepresent the quantity of services provided expedite the reimbursement process for healthcare providers ensure compliance with legal and regulatory requirements wer: D anation: Accurate documentation in billing and accounting practices i hcare serves the purpose of ensuring compliance with legal and regula rements. It helps maintain transparency, supports proper coding and ng processes, and reduces the risk of fraud or improper billing practice Que In the purp To To To To Ans Expl n healt tory requi billi s. Which of the following best describes client rights and responsibilities? Clients have the right to demand unlimited services from healthcare providers. Clients are responsible for making all healthcare decisions on behalf of themselves. Clients are responsible for ensuring the financial stability of healthcare organizations. Clients have the right to receive accurate and understandable information. Answer: D healthcare, emphasizing the importance of effective communication a nt autonomy. ch of the following statements best describes the concept of truth in rtising in healthcare? ealthcare organizations are not required to provide accurate informati their services. ealthcare organizations should provide factual and truthful informatio their services. ealthcare organizations should prioritize advertising over patient care. ealthcare organizations can make exaggerated claims about the benefi services. wer: B patie Whi adve H on about H n about H H ts of their Ans Explanation: The concept of truth in advertising in healthcare states that healthcare organizations should provide factual and truthful information about their services. It is important for organizations to accurately represent their capabilities, qualifications, and outcomes to avoid misleading the public and potential patients. What is the importance of client rights in healthcare? It ensures profitability for healthcare organizations. It protects the dignity and autonomy of patients. It establishes guidelines for billing and accounting practices. wer: B anation: Client rights in healthcare are important because they protect ty and autonomy of patients. These rights include the right to informe ent, privacy, confidentiality, and the right to make decisions about the ealthcare. Respecting and upholding these rights is crucial to providi nt-centered care and maintaining ethical standards. uitment and retention strategies in healthcare organizations primarily ncrease administrative workload. educe employee benefits and incentives. imit access to healthcare services. Ans Expl the digni d cons ir own h ng patie Recr aim to: I R L Improve employee and patient satisfaction. Answer: D Explanation: Recruitment and retention strategies in healthcare organizations primarily aim to improve employee and patient satisfaction by attracting and retaining qualified and dedicated healthcare professionals, which ultimately What is the role of ethics committees in healthcare organizations? To oversee marketing practices and promotional activities ensure compliance with billing and accounting practices provide guidance on ethical issues and dilemmas wer: D anation: Ethics committees in healthcare organizations play a role in iding guidance on ethical issues and dilemmas. These committees are onsible for reviewing and addressing ethical concerns, promoting ethic ion-making, and ensuring that the organization operatesin accordance al principles and standards. are standards of practice in healthcare? stablished benchmarks for quality and safety in healthcare delivery egulations governing employee relationships in healthcare organizatio rotocols for conducting negotiations in healthcare organizations To To Ans Expl prov resp al decis with ethic Que What E R ns P Guidelines for ethical decision-making in healthcare organizations Answer: A Explanation: Standards of practice in healthcare refer to established benchmarks for quality and safety in healthcare delivery. These standards provide guidance and expectations for healthcare professionals and organizations to ensure that care is provided in a consistent, safe, and effective manner. Which of the following strategies can help improve recruitment and retention of employees and patients in a healthcare organization? gnoring patient feedback and concerns ecreasing employee benefits to cut costs mplementing competitive compensation packages imiting training and professional development opportunities wer: C anation: Implementing competitive compensation packages can help ove recruitment and retention of employees and patients in a healthcar nization. Offering attractive compensation and benefits can attract qua oyees and demonstrate that the organization values its workforce. Thi can lead to higher employee satisfaction and better patient experience cs committees in healthcare organizations are responsible for:
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