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7495X : Avaya Oceana Solution Integration Exam

Avaya 7495X Questions & Answers

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Avaya Oceana Solution Integration


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QUESTION: 58

During the implementation of Ml Avaya Oceana® solution, what are throe signs of successful Integration between Avaya Oceana® and Avaya AES? (Choose three.)


  1. AES Status and Control shows TSAPI Services Is online and Unknown.

  2. AES Status and Control shows the switch connection Is online and talking.

  3. AES Status and Control shows IJMCC Service Sessions are established.

  4. AES Status and Control shows TSAPI Service Is online and talking.

  5. AES Status and Control shows CVLAN Service Sessions are established.


Answer: C, D, E


QUESTION: 59

Which statement describes the "coverage to messaging" feature supported In Avaya Oceana® 3.57


  1. It Is a mailbox that can be associated with the agent, the skill or any other suitable grouping.

  2. Customers have the option to leave a voice message when a Required Resource does not answer.

  3. It Is a workflow option to route to the agent's voice mailbox to leave a voice message.

  4. It Is a shared mailbox that can be associated with a set of agents; I.e., an agent group


Answer: A


QUESTION: 60

Which component is responsible, for integrating Oceana® Workspaces with Oceana® Core components?

  1. Unified Collaboration Administration

  2. Call Server Connector (CSC)

  3. Unified Agent Controller (UAC)

  4. Unified Collaboration Model (UCM)


Answer: B


QUESTION: 61

Which component is the underlying application platform that hosts all of the deployed snap-ins In a Avaya Oceana® solution?


  1. Avaya Breeze'"

  2. Avaya System Manager

  3. Avaya Session Manager

  4. Avaya Experience Portal


Answer: A


QUESTION: 62

Which component exposed the APIs that allow other Avaya Oceana® components to obtain notifications about all the Avaya Oceana® agents and work stales in the system?


  1. Unified Agent Controller (UAC)

  2. Unified Collaboration Administration (UCA)

  3. Call Server Connector (CSC)

  4. Unified Collaboration Model (UCM)


Answer: A


QUESTION: 63

Which three are multimedia capabilities of an Avaya Oceana® solution? (Choose three.)


  1. Scanned Documents

  2. Social Media

  3. Co-browse


Answer: A, B, C


QUESTION: 64

While logging In to Agent Workspaces, which two services are used by Avaya Oceana* Workspaces tor authentication? (Choose two.)


  1. Avaya Session Manager Service

  2. Avaya Breeze Authorization Service

  3. Avaya Communication Manager Authentication Service

  4. LDAP Authentication Service


Answer: A, D


QUESTION: 65

Which three Avaya Oceana® common components are required for processing all types of Interactions (voice, email, chat, sms, etc.)? (Choose three.)


  1. Omnlchannel Controller

  2. Unified Collaboration Model (UCM)

  3. Work Assignment (WA)

  4. Customer Controller

  5. Engagement Designer (ED)


Answer: B, D, E


QUESTION: 66

Which three Avaya applications are requited for Avaya Oceana® routed multimedia only deployments? (Choose three.)


  1. Avaya Aura® System Manager (SMGR)

  2. Avaya Aura® Communication Manager (CM)

  3. Application Enablement Services (AES)

  4. Avaya Control Manager (ACM)


Answer: A, B, E


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